Global Technical Support & Factory RMA Repair Services
AMETEK Programmable Power is committed to ensuring optimal performance, continuous reliability, and precise calibration for all your power test instruments. Our factory-certified application engineers provide worldwide technical support for brands including California Instruments, Elgar, Sorensen, and VTI Instruments.
Comprehensive Product Support Capabilities
Whether you require assistance with complex system configuration, firmware updates, high-power troubleshooting, or routine maintenance, our global technical team delivers responsive support tailored to mission-critical aerospace, automotive, energy, and defense applications.
Authorized Factory Repairs
Return Material Authorization (RMA) procedures ensure factory-certified service with genuine original components and full recalibration.
Service Contracts (SLA)
Customized Service Level Agreements (SLA) offer extended warranty protection, rapid turnaround times, and predictable maintenance budgeting.
Genuine OEM Spare Parts
Direct supply of authentic replacement boards, modules, and sub-assemblies to maintain strict factory compliance and accuracy.
Expert Applications Advice
Direct connection with experienced power electronics engineers for setup, custom programming, and remote diagnostic validation.
Return Material Authorization (RMA) & Repair Process
A Return Material Authorization (RMA) number is mandatory prior to dispatching any equipment to AMETEK Programmable Power facilities for inspection, repair, or calibration.
- RMA Request Authorization: RMA numbers can be generated using our official RMA Request Form or by calling our Customer Service team.
- International Repairs: Customers located outside North America can contact designated regional support offices or nearest Authorized Service Centers.
- Status Tracking: Real-time repair status updates are available by consulting your local service administrator or checking your designated tracking ID.
- Security Notice: Please do NOT transmit confidential financial details or credit card information via unsecured email or non-encrypted correspondence.
Support & Contact Channel Overview
| Support Service | Primary Contact Method | Service Hours |
|---|---|---|
| General Technical Hotline | Toll Free US: 800-733-5427 International: +1 858-450-0085 |
Monday – Friday 7:00 AM – 5:00 PM (Pacific Time) |
| Factory Repair & Quotes | Phone: 800-733-5427 (Option 3) Email: [email protected] |
Monday – Friday 8:00 AM – 4:00 PM (Pacific Time) |
| Genuine Spare Parts | Email: [email protected] | Monday – Friday 8:00 AM – 4:00 PM (Pacific Time) |
| SLA & Support Contracts | Email: [email protected] | Monday – Friday 8:00 AM – 4:00 PM (Pacific Time) |
High Reliability Maintenance & Compliance Standards
AMETEK Programmable Power facilities maintain ISO 9001 and AS9100 quality management certifications. All recalibrations and board-level repairs adhere strictly to NIST-traceable measurement standards, protecting critical testing operations from unexpected downtime and ensuring compliance with international industrial guidelines.
Need Specialized Technical Support or Equipment Maintenance?
Reach out directly to our global engineering team for customized assistance, repair quotes, or SLA evaluations.
Send an Inquiry